Desktop Support Engineer L1

The Desktop Support Engineer is responsible for providing technical assistance and support to end-users within the organization. This role ensures smooth functioning of desktops, laptops, operating systems, printers, and other IT-related hardware/software. The engineer troubleshoots issues, maintains system performance, and assists in the installation and configuration of IT equipment.

Key Responsibilities:

• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Provide first-level technical support for hardware, software, and networking issues.
• Troubleshoot system errors and resolve user queries in a timely manner.
• Manage user accounts, email setup, and access permissions.
• Monitor and maintain system performance, updates, and security patches.
• Document technical issues and resolutions for future reference.
• Collaborate with IT team for escalated support issues.
• Ensure compliance with IT policies, procedures, and security standards.
• Assist in IT asset inventory management.

Required Skills & Competencies:

• Strong knowledge of Windows/Mac operating systems and Microsoft Office Suite.
• Familiarity with networking concepts (LAN, WAN, TCP/IP, DNS, DHCP).
• Experience in troubleshooting desktops, laptops, and printers.
• Basic understanding of antivirus, firewalls, and system security.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Ability to prioritize and multitask under pressure.

Qualification & Experience:

• Bachelor’s degree in Computer Science, IT, or related field (preferred).
• Diploma/Certification in Hardware & Networking (CompTIA A+, N+, MCSE, CCNA preferred).
• 1–3 years of experience in IT support or desktop support role.

Contact us on : 7340705084

Job Location : Chandigarh

Job Type: Full-time

Pay: ₹12,000.00 - ₹22,000.00 per month

Work Location: In person