Desktop Support Engineer L1

Company Description

ITHPL is a leader in IT Infrastructure Solutions & Services, supporting Large, Small, and Medium Enterprises in achieving their business objectives. Our ISO 9001:2015 & ISO 27000:2013 certifications ensure adherence to high-quality standards and best practices. By partnering with leading IT brands globally, we provide scalable and customer-centric solutions to maintain high efficiency and agility in service delivery. We focus on designing precise solutions tailored to customer requirements, budgets, and goals.

Role Description

This is a full-time on-site role for a Desktop Support Engineer L1, based in Krishnagiri, Tamil Nadu. The Desktop Support Engineer L1 will be responsible for providing support to desktop computers and printers, troubleshooting technical issues, and maintaining computer hardware. Daily tasks will include assisting end-users with desktop support, configuring hardware, and diagnosing and resolving technical problems.

Qualifications

• Proficiency in Desktop Computers and Computer Hardware
• Experience in Technical Support and Troubleshooting
• Skills in Printer Support and maintenance
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Relevant technical certifications are a plus
• Prior experience in an IT support role is advantageous