Desktop Support Engineer

As a Technical Support Specialist, your role involves providing advanced support for desktop systems, applications, and peripherals. You will be responsible for resolving issues promptly and efficiently to ensure smooth operations. Key Responsibilities: - Troubleshooting: Diagnose and troubleshoot hardware and software problems to minimize downtime by implementing effective solutions. - User Assistance: Assist end-users with technical queries to enhance their productivity by providing clear guidance and support. - System Configuration: Configure and install desktop systems, including operating systems, software applications, and updates. - Documentation: Maintain detailed records of support incidents, solutions provided, and inventory management in the ticketing system. - Collaboration: Work closely with other IT teams to resolve complex issues and contribute to projects aimed at improving the overall IT infrastructure. - Training and Mentorship: Provide training and mentorship to junior support staff to share knowledge and best practices. - Process Improvement: Identify areas for process improvement in desktop support operations and recommend solutions to enhance efficiency. No additional details of the company were provided in the job description.,