Desktop Support Engineer

2 - 6 years

0 Lacs

Posted:20 hours ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As a Technical Support Specialist, your main responsibility will be to provide advanced support for desktop systems, applications, and peripherals. This includes promptly and efficiently resolving any issues that may arise. Your troubleshooting skills will be crucial as you will be required to diagnose and troubleshoot hardware and software problems, implementing effective solutions to minimize downtime. Another important aspect of your role will be to assist end-users with technical queries, offering clear guidance and support to enhance their productivity. You will also be responsible for configuring and installing desktop systems, including operating systems, software applications, and necessary updates. Documentation is a key part of this position, and you will be expected to maintain detailed records of support incidents, solutions provided, and inventory management in the ticketing system. Collaboration with other IT teams will also be essential as you work closely with them to resolve complex issues and contribute to projects aimed at improving the overall IT infrastructure. In addition to your technical responsibilities, you will also be involved in training and mentorship activities, providing guidance to junior support staff and sharing knowledge and best practices. You will be encouraged to identify areas for process improvement in desktop support operations and recommend solutions to enhance efficiency.,

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