Desktop Support Engineer

Only Female Candidate

Job Title/Designation:

Desktop Support Engineer

Employment Type:

Full Time, Permanent

Job Location: Delhi

Experience: 3+years

Job Description:

• Provide first level contact and convey resolutions to customer issues
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Ticket logging, assigning to engineer, tracking and closure in the tool.
• Achieving 99% SLA of all Helpdesk related process. Coordination with team to adhere the IT process & compliances
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Properly escalate unresolved queries to IT team leader and IT head till closure
• Prepare and present weekly MIS reports on tickets, SLAs, and performance metrics. Coordination with IT partner and support team
• Help with troubleshooting hardware and software
• Communicate customer feedback to the appropriate internal team members
• Follow-up with internal users to ensure issues are resolved
• Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
• Daily updates and tracking on pending calls and activities
• Emailing handling and coordination with relevant IT team and partners for all non-technical tasks
• Manage IT consumables and standby PCs/laptops stock for daily operational needs
• Sharing of proper shift handover and validation.
• Tracking of all planned meetings and assign the same to engineer
• Tracking of IT assets
• PRI monitoring
• Feedback on closed calls
• Validation of IT checklists.

Job Type: Full-time

Pay: ₹150,000.00 - ₹300,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person