Posted:1 month ago|
Platform:
Remote
Full Time
💼 Hiring: IT Support Engineer (1+ Years Experience)
📍 Location: Bandra West, Mumbai
🕒 Shift Timings: 9:00 AM – 6:00 PM or 11:00 AM – 8:00 PM (as per requirement)
💰 Salary: Up to ₹22,000/month
🚗 Travel: Required across 4 studio locations as needed
About the Role:
We're looking for an experienced and hands-on IT Support Engineer to join our growing team. If you're someone who enjoys solving tech problems, providing end-user support, and keeping systems running smoothly, we’d love to hear from you!
What You’ll Do:
🔹 Provide Level 1 & 2 support for desktops, laptops, printers, and peripherals
🔹 Troubleshoot Windows OS, VPN, network, email & software issues
🔹 Manage AD accounts, access control, and password resets
🔹 Handle ticketing systems and resolve issues within SLA timelines
🔹 Support VoIP and telephony systems (especially for BPO setups)
🔹 Travel to different studio locations as required
🔹 Document troubleshooting steps and maintain knowledge base
🔹 Ensure compliance with IT security and data protection guidelines
What We’re Looking For:
✅ Minimum 1 year of IT support experience
✅ Hands-on with hardware troubleshooting, system assembling, diagnostics
✅ Windows & application installation knowledge
✅ Experience handling 50–60 users
✅ Remote support experience is a plus
✅ Average communication skills in English
📩 Interested? Share your resumes on saloni@digifocal.in
DigiFocal IT Solutions Pvt Ltd
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