We are looking for a Desktop Support Engineer to provide technical support and assistance to end users regarding desktops, laptops, printers, and basic networking. This role is ideal for someone with strong troubleshooting skills and a passion for technology. Key Responsibilities: Install, configure, and maintain desktop systems and peripherals (printers, scanners, etc.) Respond to user queries and resolve hardware/software issues. Assist with OS installations, updates, and patching (Windows/Linux). Manage user accounts, permissions, and access controls. Perform regular system checks and preventive maintenance. Troubleshoot network connectivity issues (LAN, Wi-Fi). Log, track, and close tickets using tools like ServiceNow, Jira, etc. Coordinate with other teams for escalations and issue resolution. Skills Required: Basic knowledge of operating systems (Windows 10/11) Familiar with Microsoft Office applications and antivirus tools Understanding of LAN/WAN, IP addressing, and DNS Good communication and customer service skills Ability to diagnose and resolve basic IT issues independently Preferred: Basic exposure to ticketing systems Certification in hardware, networking, or ITIL (preferred but not mandatory) Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Shift: Day shift Education: Diploma (Required) Experience: Desktop support: 1 year (Required) Computer hardware: 1 year (Required) Computer repair: 1 year (Required) IT support: 1 year (Required) Work Location: In person

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Desktop Support Engineer