Desktop Support Engineer

We are looking for a Desktop Support Engineer to provide technical support and assistance to end users regarding desktops, laptops, printers, and basic networking. This role is ideal for someone with strong troubleshooting skills and a passion for technology.

Key Responsibilities:

• Install, configure, and maintain desktop systems and peripherals (printers, scanners, etc.)
• Respond to user queries and resolve hardware/software issues.
• Assist with OS installations, updates, and patching (Windows/Linux).
• Manage user accounts, permissions, and access controls.
• Perform regular system checks and preventive maintenance.
• Troubleshoot network connectivity issues (LAN, Wi-Fi).
• Log, track, and close tickets using tools like ServiceNow, Jira, etc.
• Coordinate with other teams for escalations and issue resolution.

Skills Required:

• Basic knowledge of operating systems (Windows 10/11)
• Familiar with Microsoft Office applications and antivirus tools
• Understanding of LAN/WAN, IP addressing, and DNS
• Good communication and customer service skills
• Ability to diagnose and resolve basic IT issues independently

Preferred:

• Basic exposure to ticketing systems
• Certification in hardware, networking, or ITIL (preferred but not mandatory)

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Shift:

• Day shift

Education:

• Diploma (Required)

Experience:

• Desktop support: 1 year (Required)
• Computer hardware: 1 year (Required)
• Computer repair: 1 year (Required)
• IT support: 1 year (Required)

Work Location: In person