DESKTOP ENGINEERING WSUS

You will be working as a Desktop Engineering WSUS in Mumbai/Pune with a hybrid work mode. As a professional with 8+ years of experience, you will be hired on a contract-to-hire basis with an immediate joining requirement. Your primary responsibility will be to learn and understand the customer-designed ITSM processes, including Incident, Problem, Change, Knowledge, and Request Management. You will be expected to have a strong hands-on experience in installing and configuring WSUS in an AD environment. Additionally, you will be responsible for patching Wintel servers using WSUS servers. You will play a crucial role in conducting end-to-end ServiceNow testing of transformed Customer ITSM processes in various environments like SIT, UAT, and Production. Your tasks will include documenting technical testing and end-user UAT testing scenarios, along with creating UAT testing scenarios for automated testing frameworks (ATF). In case of any failed UAT test scenarios, you will be required to troubleshoot, triage, and document any defects uncovered. Furthermore, you will be responsible for testing defects stories in SIT, conducting application and implemented business process demonstrations and trainings for end-users and stakeholders. You will also conduct live and recorded interactive training sessions for audiences of different sizes, along with creating procedures and training material for end-users. Your role will also involve performing post-migration hypercare for end-users and addressing any other ITSM business analyst process needs identified by management.,