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Desktop Engineering Support

Desktop Engineering Support

Luxoft

2 - 5 years

12 - 16 Lacs

mumbai pune chennai

Posted:6 days ago| Platform:

Apply

Skills Required

windows os os internals desktop desktop engineering powershell engineering support airwatch endpoint management intune root cause analysis sccm increase productivity active directory desktop management mdm scripting languages

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project description

Investigate systemic issues that negatively affect the end user experience, implement solutions that increase productivity. Work with business partners to understand needs and pain points that impact productivity. Focus will primarily be on issues that arise during device migration of Merger and Acquisition activity Responsibilities

TroubleshootingPerform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently.

DEX ExpertiseUtilize your deep understanding of Desktop Experience (DEX) to enhance user productivity and satisfaction.

AutomationDevelop and implement automation scripts to streamline desktop management tasks.

CollaborationWork closely with other IT teams to ensure seamless integration and support of desktop systems.

User SupportProvide expert-level support to end-users, addressing their technical concerns and training them on best practices. Skills

Must have

Experience7-10 years of experience in Windows desktop engineering or a related field

Technical

Skills:

Subject matter expert in Windows OS internals (kernel, registry, services, drivers, etc). Working knowledge of OS-level troubleshooting tools. Experience utilizing a Unified Endpoint Management tool for managing domain and Entra Windows devices.

DEX KnowledgeStrong background in Desktop Experience (DEX) tools to measure endpoint performance, correlate issues with changes, and user experience optimization. Knowledge of operating system level logging

Analytical

Skills:

Excellent problem-solving skills with a focus on root cause analysis and resolution.

AutomationExperience with scripting languages such as PowerShell for automation.

CommunicationStrong verbal and written communication skills.

Nice to have

Certification
Location - pune,mumbai,chennai,banagalore

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Desktop Engineering Support