Desktop Engineer

As an IT Infrastructure Specialist at our company, your role will involve monitoring, maintaining, and troubleshooting various components of the IT infrastructure, including servers, desktops, laptops, switches, routers, and firewalls. You will be responsible for providing Level 1 and Level 2 support for hardware, software, and network-related issues, as well as installing, configuring, and upgrading operating systems and software applications. Your duties will also include managing LAN/WAN connectivity, ensuring uptime, coordinating with service providers, and overseeing data backup and recovery processes. Additionally, you will be tasked with maintaining IT inventory, ensuring accurate asset tracking and documentation, supporting user access control, security patch updates, antivirus management, and compliance protocols. You will collaborate with vendors for IT asset procurement, AMC, and support escalations, assist in implementing new IT infrastructure projects or system upgrades, and ensure adherence to IT policies and security best practices. Moreover, you will manage and maintain outbound/inbound dialer systems, troubleshoot dialer-related issues, and coordinate with telephony vendors to minimize downtime and enhance call center productivity. Qualifications & Skills: - Bachelor's degree in Information Technology, Computer Science, or a related field. - 3-5 years of experience in IT support or infrastructure management. - Strong knowledge of Windows OS, networking concepts, and system hardware. - Familiarity with firewalls, VPN, antivirus, and backup solutions. - Hands-on experience with ticketing systems and remote support tools. - Good problem-solving and troubleshooting abilities. - Effective communication skills and the ability to support end-users across teams. - Proficiency in MS Office; basic knowledge of scripting or automation is a plus. About Pepper Advantages: Pepper Advantages is dedicated to helping people succeed, including our clients, customers, and employees. Our values - Can do, Balanced, and Real - shape our culture and interactions within the organization. We aim to deliver fairness and value for clients and customers, consistently exceeding expectations in all measurable performance areas. As an equal opportunities employer, Pepper Advantages fosters a unique outcome-focused corporate culture that supports the organization's mission statement. (Note: Role profiles are subject to change in line with business needs.),