Desktop Engineer Lab / Scientific Systems Support

0 - 2 years

4 - 7 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

  • We're gearing up to onboard 2 skilled Desktop Engineers for our client s IT End User Services team.
  • This role supports both laboratory and scientific environments, offering exposure to compliance-driven operations in the Life Sciences / Pharma / Biotech industry.
  • Candidates with a 30 Days Notice Period will be preferred.

Key Responsibilities

  • Provide desktop, laptop, and peripheral support across office and lab environments.
  • Install, configure, and maintain scientific applications and lab instruments with vendors and lab staff.
  • Ensure compliance with GxP and pharma regulatory standards during IT operations.
  • Participate in Computer System Validation (CSV) processes as required.
  • Manage incidents, service requests and change records using the relevant software (ITSM, Trackwise) etc
  • Support Windows OS (10/11) deployments and upgrades in line with ITIL standards.
  • Collaborate with cross-functional teams (Infrastructure, Security, Lab Systems) to resolve technical issues efficiently.
  • Maintain accurate documentation for assets, configurations, and procedures per IT policies.

Required Skills & Experience

  • Proven experience as a Desktop Support/Engineer in IT environments.
  • Strong expertise in Windows OS support.
  • Experience in lab environments, scientific applications, and instrument connectivity.
  • Understanding of GxP and validation practices (preferred).
  • Excellent troubleshooting, communication, and stakeholder management skills.
  • Familiarity with ITIL framework (Incident, Problem, and Change Management).

Qualifications

  • bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).

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