Desktop Engineer

The Desktop Engineer role involves maintaining and ensuring the smooth operation of IT infrastructure across various campuses, including troubleshooting, configuration, and support for desktop and network systems. You will be responsible for network and hardware troubleshooting, system configuration and support, infrastructure maintenance and collaboration, monitoring and issue resolution, documentation and coordination. In terms of network and hardware troubleshooting, you will troubleshoot and resolve issues related to WIFI, LAN, and network devices such as switches and routers. Additionally, you will configure and maintain desktops, laptops, printers, drivers, and network infrastructure. For system configuration and support, you will install and configure Windows operating systems and necessary software. You will also ensure secure configuration of network devices and systems, collaborating with OS and application teams for successful client service. Infrastructure maintenance and collaboration tasks include administering and maintaining IT infrastructure like switches, firewalls, servers, routers, CCTV systems, and biometric attendance systems. You will also coordinate with external agencies for the maintenance of internet connections, antivirus software, ERP, and other essential software. Monitoring and issue resolution are crucial aspects of the role. You will monitor IT infrastructure, troubleshoot issues, manage rerouting in case of outages, and ensure smooth data circuit functionality. Documentation of network setups, configurations, and system maintenance is essential, along with liaising with support teams for timely ticket resolution and conducting regular campus visits. Desired skills and experience include knowledge of Google Workspace, specifically Gmail, Google Drive, Google Meet, and Google Admin Console. The ideal candidate will have 2-5 years of relevant experience in IT support and infrastructure management, with experience in school, university, and retail sectors being advantageous. Immediate joiners based in or near South Bangalore are preferred for this full-time, permanent position. The benefits include paid sick time, paid time off, and Provident Fund. The role requires day shift availability and a willingness to travel up to 50%. Additionally, applicants will need to provide information on total work experience, current CTC, expected CTC, and notice period. The work location is in person.,