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Deskside Support L2 Professional

Deskside Support L2 Professional

Perydot

3 - 5 years

5 - 7 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

wireless patch management printing performance tuning helpdesk rf active directory dns windows jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

We re seeking a technically skilled and customer-focused L1 Senior Desktop Engineer to support and maintain desktop infrastructure across the organization. This role requires hands-on experience in operating systems, print services, and network connectivity, with the ability to diagnose and resolve complex user-side issues. You ll play a pivotal role in ensuring workplace productivity through reliable IT support and infrastructure upkeep.

Key Responsibilities:

Manage and troubleshoot Windows 11 OS environments, including system updates, configuration, and performance tuning
Oversee print services: installation, spooler diagnostics, server-side queue management, and user-level printer configurations
Configure and support Access Points (APs), SSIDs, and wireless connectivity for endpoint devices
Handle escalated technical issues from L0 or Helpdesk; ensure prompt resolution or proper escalation
Perform user onboarding, desktop imaging, and asset lifecycle management
Ensure compliance with endpoint policies and participate in patch management processes
Document resolution procedures and update internal technical knowledge base

Required Skills:

Proficiency in Windows 11 OS administration and user-level troubleshooting
End User Support, Active Directory, DNS, Troubleshooting hardware and software
Strong understanding of print management systems, including network printers and print servers
Hands-on experience with Access Point setup and diagnostics (e.g., basic RF coverage, SSID access, authentication)
Familiarity with ITSM tools (e.g., ServiceNow, Jira) for ticket lifecycle management
Excellent problem-solving, communication, and interpersonal skills
Ability to work independently and mentor junior engineers when required

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Deskside Support L2 Professional