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Deputy Vice President- Customer Service

Deputy Vice President- Customer Service

Siemens

15 - 18 years

17 - 20 Lacs

Thane

Posted:1 month ago| Platform:

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Skills Required

accounts receivable receivable management customer service customer service operations accounting accounts payable credit collection debtors management collection management collections bank reconciliation payable management finance credit control

Work Mode

Work from Office

Job Type

Full Time

Job Description

This role has reporting to the Head of Operations. Functions expected to be performed would be a part of Central operations teams. This role would have 2 teams reporting in 1. Factoring & new products Should have experience in handling factoring and other cashflow products like bill discounting , purchase invoice discounting and other trade finance products . 2. Customer Service Cash receipt reconciliation & reporting Receivable management Work closely with CS team for quicker resolution of customer servicing topics like agreement reconciliation, LPI calculations, bounce charge verification etc. Suspense account follow up and closure Adherence to process mapped and audit compliance Process improvement initiatives Digital mindset Education & Experience: Graduate candidate with bachelor’s degree preferrable with masters/MBA or CA relevant experience Relevant experience of 15-18 years (would be relaxed for a deserving candidate) Experience in banking or NBFC sector along with receivable management experience Candidate should have process-oriented approach with focus on controls, compliance and willing to take ownership. Should have digital mindset and bring innovation and automation to the processes. Knowledge of compliance guidelines /framework defined by RBI other governing bodies. .

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Deputy Vice President- Customer Service