Deputy Unit Manager

As Deputy Unit Manager, your role involves overseeing various aspects of the unit's operations to ensure smooth functioning and optimal performance. Here is a breakdown of your key responsibilities: - Implement and adhere to all food and beverage Standard Operating Procedures (SOPs) to maintain a process-oriented approach towards customer experience. - Conduct regular food testing at the unit to ensure the quality and quantity of food being served meet the set standards. - Maintain high levels of food safety and hygiene at the unit, ensuring compliance with all audit targets. - Set and achieve targets for Customer Average Preparation Duration (CAPD), focusing on areas such as Average Preparation Time, Order Delivery, and Preparation Time. - Monitor dispatch operations to minimize errors and ensure timely order pickups by delivery executives. - Manage controllable costs effectively to achieve Annual Operating Plan (AOP) targets, including controlling food costs and minimizing wastages. - Implement opening and closing checklists, daily inventory checks, and proper Goods Receipt Note (GRN) processes. - Optimize labor utilization, forecast sales accurately, and ensure the right inventory levels based on sales forecasts. - Develop and implement brand and marketing plans, including Local Store Marketing (LSM) activities to drive orders and promote new products. - Focus on people management by conducting one-on-one sessions, regular recognition and reward programs, and engaging team members in training and growth opportunities. - Ensure team members are trained on brand SOPs, personal hygiene practices, and equipped with the skills needed for their current and future responsibilities. - Implement brand SOPs at the unit level and drive initiatives to enhance operational efficiency and customer satisfaction. This comprehensive list of responsibilities outlines the diverse and critical tasks you will be responsible for as Deputy Unit Manager.,