Deputy Manager Training

Profile Summary

The ideal candidate is an experienced and result driven Manager with a proven track record in designing, implementing comprehensive training programs aimed at improving workforce capabilities and driving business success for the unit.

Key Responsibility Areas

• Recommends and defines training objectives and develops specific short-and long-term plans to achieve organizational growth.
• Produce an annual and monthly training plan and programme based on training needs identified for individual staff members, statutory requirements and organizational aims and objective.
• Researches & analyses new training systems and trends in the market and proposes these ideas to achieve maximum effectiveness.
• Identifies key drivers of business success and keeps team focused on the critical processes to achieve results; ensures integration of hotel goals in departmental game-plans.
• Contributes to the design & implementation of a consistent guest recognition program.
• Participates in the exercise on defining BSC initiatives and the monthly review process for his/her department.
• Contributes in developing and implementing (Department) service standards regarding the quality of product & service.
• Develops, interprets and implements the policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for the (Department)staff and personnel and also plans and organizes successful (Department) activities like promotions and food festivals.
• Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective.
• Ensures contracts negotiated with training service providers and other consultants are beneficial for the department.
• Maintains strict vigilance over the established unit's policies and procedures and takes immediate corrective measures whenever deviations are noticed.
• Oversees on the Job training of all new employees and conducts orientation as per standards.
• Conducts Training Effectiveness Audits for all departmental training.
• Identifies external trainers (bearing in mind cost of training and the return on training investment) and continuously monitors inputs and style in order to enhance learning for employees.

Qualification

• Degree in Hospitality from a reputed institute.
• At least 3 years of experience in Learning & Development vertical, preferably from a Luxury Hospitality Background.