Deputy Manager - Supply Chain Managment

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Work Schedule

Environmental Conditions

Responsibilities

• Lead continuous improvement initiatives using Practical Process Improvement (PPI) principles to drive annual efficiency.
• Manage the order pipeline with suppliers to meet customer requested dates and address concerns.
• Prioritize meetings with customers and suppliers to achieve operational metrics, such as stock availability and timely delivery.
• Ensure customer complaints are resolved efficiently and within agreed timescales.
• Implement customer orders within 24 hours from receipt of SAP Quote.
  

Order Management

• Timely processing of customer orders including follow up with all stakeholders & customer to clear order for further processing
• Own the customer orders from receipt to fulfilment for resolving challenges in its execution.
• Ability to communicate openly with customer and other stakeholders from order acknowledgement to shipment acceptance as well as inter functional communication.
• Sound understanding of commercial documentation such as Letter of Credit, Bank guarantees, Inco-terms etc to help customer fulfil the obligations for timely order execution.
• Good customer relationship management and other customer centric initiatives Understanding of Advance license opening and registering contract of PAC.
• Understanding of business processes and revenue cycle with drive to meet the business goals in challenging environment.
• Regular reviews of backlog orders, share updates with commercial teams and customers to maximizing revenue.
• Understand customer needs and develop plans to address them.
• Ensure customer complaint are being updated accordingly.
  

Purchase and Procurement

• Coordinate sourcing and the Procure to Pay process, ensuring timely delivery of products and services.
• Maintain robust business relationships with vendors and periodically review supplier agreements.
• Monitor open purchase orders, stock levels, and initiate actions to improve delivery and quality.
• Generate year-on-year sourcing savings through innovative collaborations with end-users.
  

Planning & Inventory Management

• Implement systems and processes for effective inventory control, ensuring product availability to meet customer demand.
• Optimize inventory levels and handle supply chain to balance order fulfillment with service, delivery, and stock performance.
• Identify and resolve supply chain constraints, facilitating quick decision-making.
  

Customer Management

• Focus on customer service to achieve high Customer Happiness Survey Scores.
• Develop and implement corrective and preventive actions for customer complaints.
• Provide critical metric reporting on supply chain costs and customer service performance.
  

Qualifications

• Master’s degree in any field; Engineering or MBA is an added advantage.
• Minimum of 5-7 years of relevant experience, meeting the required skills and abilities.