Job
Description
Key Responsibilities: Digital Transformation: Lead initiatives focused on digital transformation within the motor claims domain to enhance claims processing efficiency and minimize manual intervention. Direct cross-functional teams in the conceptualization, development, and implementation of digital solutions aimed at optimizing claims processing workflows. Collaborate closely with IT teams to ensure seamless integration of digital solutions with existing systems and platforms. Evaluate and assess the effectiveness of digital solutions, providing recommendations for continuous improvement. Develop and maintain comprehensive documentation pertaining to digital transformation initiatives, encompassing specifications, user manuals, and training materials. Conduct training sessions and offer ongoing support to users of digital solutions. Process Development Compliance: Contribute to the enhancement of the motor claims experience for customers by devising and implementing new systems and processes, encompassing claims processing, vehicle assessment, and repair management. Ensure strict adherence to all IRDA regulations governing motor claim processing. Oversee the delivery of IT solutions for motor insurance applications, involving tasks such as gathering system requirements, designing workflows, conducting impact analyses, and specifying system specifications. Engage in stakeholder management by collaborating directly with senior executives across diverse business areas, including underwriting, actuarial, compliance, finance, and operations. This entails documenting requirements, reviewing specifications, obtaining approvals, and supporting user acceptance testing and post-production rollouts. Foster effective collaboration with both in-house developers and third-party software providers, ensuring clear understanding and adherence to specified requirements. Stay abreast of changes in IRDA regulations pertinent to motor claims processing. Conduct internal audits of the motor claims process to identify areas of risk and opportunities for enhancement. Design and deliver training programs aimed at empowering motor claims team members to proficiently utilize the motor claims application. Oversee access control management processes and conduct regular quarterly reviews of user access to ensure the security and integrity of organizational systems. Project Management Managing projects related to motor claims and ensuring they are completed on time to the satisfaction of all stakeholders. Identify project requirements and develop project. Communicating project progress to stakeholders, managing project documentation, and providing post-project analysis to drive continuous improvement. Define project scope, objectives, and deliverables in collaboration with the claims department and other stakeholders. Communicate project progress, status, and key issues to stakeholders on a regular basis. Facilitate project meetings, workshops, and discussions to drive project progress. Develop and maintain project documentation, including project plans, status reports, risk and issue logs, and change management documentation. Conduct post-project analysis to evaluate project performance, identify areas for improvement, and make recommendations for future projects. Partner Integrations: Managing integrations between different systems and applications within the motor claims ecosystem, ensuring that data flows seamlessly across different systems and platforms, such as claims management systems. Design and implement integration solutions for different systems and applications within the motor claims ecosystem. Manage and maintain integrations to ensure they continue to function effectively and efficiently. Develop and maintain integration documentation, including integration specifications, architecture diagrams, and testing plans. Work with internal and external stakeholders to understand their integration requirements and ensure they are met. Collaborate with development teams to ensure that integration solutions are built to the required standards and are rigorously evaluated. Troubleshoot and resolve integration issues as they arise. Monitor integrations to ensure that they are performing as expected and take corrective action if necessary.
