Branch Operations and Service Manager

Job Description

PDA reconciliations Training inductions. Co-ordinating Audits. Handling refund processing. Cover note Management. HO Requirement and Mail Reverts. Walk-in register maintenance. Deficiency Follow-up. QC and POZ Daily. Portal Issues Coordination. System Slowness Tracking. Agri Policy Servicing. Rights Management. Web ID creation. Temp Receipt. Agency Licensing. Pre Policy Follow-up. NCB Recovery Letter. Endorsements. PDA reconciliation. TR Approvals. IT Calls and Bugs Requirement. Ensure Timely Dispatch and Archivals. Daily premium balancing and verification. MSO co-ordination visit. Reconciliation of Floats Temporary receipts. Weekly meeting with marketing team/partners. Online Payments. BG Recovery. BASS Attendance. Archival. Inter department co-ordination and Stakeholder Engagement. PIS Generation. Maintaining signing Daily Premium Cash register. Following with Proc.