Jobs

Interviews
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Noida
>
Tata AIG General Insurance Company
>
Manager - Health Claims - QA

Manager - Health Claims - QA

Tata AIG General Insurance Company

3 - 6 years

4 - 6 Lacs

Noida

Posted:Just now| Platform:

Apply

Skills Required

Voice Process Health Claims Quality Check Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Conduct regular audits of inbound calls and customer service emails to assess quality, accuracy, and adherence to standard operating procedures. Identify communication gaps, process deviations, and compliance breaches. Maintain detailed records of audit findings and share trend analysis reports weekly/monthly. Collaborate with team leads/managers to coach and guide staff on improving customer interactions. Assist in designing quality monitoring formats and audit checklists. Help develop training content and support refresher sessions based on audit insights. Recommend process and communication improvements based on audit observations. Ensure data privacy, accuracy, and confidentiality during audits Publish MIS and drive for better quality scores The candidate should have 1) Minimum of 3-4 Years in Call center Call handling & e-mail handling experience 2) Minimum 1year experience in auditing calls/e-mails and should have delivered feedback to the employees 3) Understanding the parameters like Quality Form creation/Coaching/Training Needs Identification (TNI) through audits

More Jobs at Tata AIG General Insurance Company

Channel Sales Manager - Agency Travel

Chandigarh

1 - 2 yrs

INR 2 - 6 Lacs

Relationship Manager - Key Partnership Group

Tirupur/Tiruppur

3 - 8 yrs

INR 5 - 10 Lacs

Relationship Manager - Key Partnership Group

Chennai

3 - 8 yrs

INR 5 - 10 Lacs

Relationship Manager

Chandigarh

1 - 2 yrs

INR 2 - 3 Lacs

Urgent Hiring| Channel Sales Manager- Agency Health

Tumkur, Bengaluru, Davangere

1 - 3 yrs

INR 1 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Voice Process Interview Now

My Connections Tata AIG General Insurance Company

Download Chrome Extension (See your connection in the Tata AIG General Insurance Company )

Download Now

Tata AIG General Insurance Company

www.tataaig.com

Insurance

Mumbai

N/A Employees

245 Jobs

Key People

R. Suresh

Managing Director & CEO
K. Raghunath

Chief Financial Officer
Anjali Joshi

Chief Marketing Officer

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Manager - Health Claims - QA

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Tata AIG General Insurance Company

Mock Interview

Download Chrome Extension (See your connection in the Tata AIG General Insurance Company )

RecommendedJobs for You

Manager - Health Claims - QA

Manager - Health Claims - QA

Assistant Manager

Loss Adjuster

Manager - Health Claims

Deputy Manager - Health Claims

Manager - Health Claims

Deputy Manager - Health Claims

Senior Manager - Health Claims

Sr. Manager/ General Manager -Non EB Claims

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Search

Profile

Upskill and Grow with AI

Personal Settings

Manager - Health Claims - QA

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Tata AIG General Insurance Company