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Tata AIG General Insurance Company
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Manager - Health Claims - QA

Manager - Health Claims - QA

Tata AIG General Insurance Company

3 - 6 years

4 - 6 Lacs

Noida

Posted:1 month ago| Platform:

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Skills Required

Voice Process Health Claims Quality Check Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Conduct regular audits of inbound calls and customer service emails to assess quality, accuracy, and adherence to standard operating procedures. Identify communication gaps, process deviations, and compliance breaches. Maintain detailed records of audit findings and share trend analysis reports weekly/monthly. Collaborate with team leads/managers to coach and guide staff on improving customer interactions. Assist in designing quality monitoring formats and audit checklists. Help develop training content and support refresher sessions based on audit insights. Recommend process and communication improvements based on audit observations. Ensure data privacy, accuracy, and confidentiality during audits Publish MIS and drive for better quality scores The candidate should have 1) Minimum of 3-4 Years in Call center Call handling & e-mail handling experience 2) Minimum 1year experience in auditing calls/e-mails and should have delivered feedback to the employees 3) Understanding the parameters like Quality Form creation/Coaching/Training Needs Identification (TNI) through audits

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Manager - Health Claims - QA