Deputy Manager - Lead Managment System

Hdfc Sales

3 - 8 years

4 - 5 Lacs

ahmedabad

Posted:2 days ago| Platform:

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Skills Required

telesales vrm call center management virtual center lead generation sales outbound sales cold calling phone banking telemarketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Motivating and inspiring the team to surpass their potential.
Improving the team and facilitating the communication among the members of team.
Exceeding and meeting departmental objectives, including conversion targets, and lead generation.
Creating sense of ownership within the employees and resolving employee issues, if any.
Encouraging, supporting, and motivating actively ones peer team.
Looking constantly for development as well as continuous improvement for the entire team.
Monitoring, organizing, and coaching team on a day-to-day basis.
Communicating the companys purpose, core values, vision to the front employees.
Ensuring that the employees follow their schedules properly as designed.
Striving for new ways continually, to increase the opportunities of sales.
Handling escalated calls, complaints, questions, and queries as necessary.
Facilitating cross-functional communication within employees for improved working condition.
Creating a conducive work environment for all the call centers employees.
Carrying out team meetings and actively participating in the monthly and weekly meetings.
Documenting general reports on each team members performance and targets as well as ensuring that they exceed the targets

Preferred candidate profile

• Bachelor’s degree in administration, commerce, management or any related field from an accredited institution.

• Experience in call center activities.

• 4 years of experience of Telesales, minimum 2 years as a Team Leader. • Knowledge of Telecalling Softwares is required.

Intersted candidate can share CV on amitgohil@hdfcsales.com

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