Deputy Manager

Job Title:

CAMS is a technology driven financial infrastructure and services provider to Mutual Funds and other financial institutions for over 25 years. As the market leading Registrar and Transfer Agency to the Indian Mutual Fund industry, CAMS serves ~68% of the average assets under management as of July 2024. We also provide technology enabled service solutions to Alternatives and Insurance Companies. Besides serving as a B2B service partner, CAMS also serves customers through a variety of touch points such as pan-India network of service centres, white label call centre, online, mobile app and chatbot.

AIF-Alternative Investment fund-Deputy Manager

Client Management:

Team Leadership

Operational Oversight :

Policy and Procedure:

Governance & Reporting:

Regulatory Compliance

Performance Monitoring:

Ad Hoc Duties:

Mutual Funds- Deputy Manager

This role is to oversee the daily transaction processing activities, ensure deliverables and data accuracy are met. He / she will be responsible for coordinating, handling escalations and maintaining client relationship. The role holder is also responsible to ensure necessary adherence to regulatory compliance and MIS reports are prepared and sent.

Client and Customer Management

1. To take responsibility and accountability of the operations assigned.

2. Ensure resolution of AMC / Investor queries and handle without escalation.

3. Liaison with AMC and Front offices of CAMS for resolving any customer queries / complaints.

4. Maintain good relationship with AMC.

Reports and Regulatory

5. To adhere to SEBI, AMFI regulations / guidelines, AMC SLA s and other business rules issued while handling the function on day to day basis.

6. To strictly adhere to CAMS policies and guidelines, ISMS procedures, ISO procedures, Data Security policy and maintain client confidentiality.

7. To ensure that the terms of the contractual agreements are complied without any deviation.

8. To participate and assist all AMC , SEBI and other audits (internal/ external) and support in preparing response to audit observations if any.

9. Ensure to educate team on audit observations. Plan necessary actions to be implemented and to be notified formally.

Process Management

10. To support team to complete assigned tasks through coordination with necessary departments, support with required data

11. To ensure proper handling of customer queries by the team.

12. To constantly endeavor to improve productivity by innovative and controlled processes.

13. To improve quality in every aspect of work to achieve six sigma and to delight the customer.

14. Submissions of the required input on queries received to the department, to the higher authorized managers for them to respond

15. Regularly review the process and procedures, provide input for process enhancement, support all correspondences from the department to AMC & customers on any queries, if necessary.

16. To carry out the process review on a periodical basis and ensure to raise necessary system changes to improvise the process and minimize the manual activities.

Education:

Bachelors or masters degree

nasarhussain.m@camsonline.com