Deputy Manager - Area Sales, POS & CBSF

SBI Card

1 - 10 years

10 - 11 Lacs

jaipur

Posted:1 hour ago| Platform:

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Skills Required

relationship management telecom payroll manager internal audit bfsi wellness sales process medical insurance customer experience retail sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead a team of NFTEs on PSA payroll comprimising of RMs, TL, RE & operations resources
Effective coordination with WE function for right quality hiring, training of NFTE as per requirement, Placement of people as per skill sets/requirement of the distribution point
Compliant management of PSA sites as per the Internal Audit guidelines of the organization
Manage open market distribution points along with cobrand tie-ups and ensure cost viable delivery
Stay abreast with competition moves and align sourcing stratgies, opening of new distribution points in accordance
Ensure spread of field staff across the geography being managed in line with expansion of retail footprint and new customer acqusition
Manage DSA/LG channel partners and scale them for a cost viable, profitable journey of both organization & the vendor
Drive right sourcing mix in both field and tele setups focusing on new to business customer acqusition for maximised spends, growth
Encourage increase of digital enablers example EKYC, VKYC, Perfois platforms for a better customer experience and smooth processing of the application
Diligent controls in application processing at backend shop to ensure high conversion rates for maximised output
Manage application processing TAT across levels of sales funnel to ensure faster disbursement of card to the customer
Control early card attrition and keep it under desired levels of the organization
Fair knowlegde to manage tele sales campaigns for high connect rates, maximised churning of data as per company policies
Realtime processing, fulfilment & processing of digital-led applications for improvised customer experience
Operate as per COA targets assigned and ensure productivity of team is in line
Sales processes to be conducted across funnel as per said compliance norms of the organization
Frequent field & location visits for F2F connect with the sourcing teams
Conduct frequent skip, one-o-one sessions with NFTEs for better team connect

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