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Her Pursuit Chennai
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Deputy General Manager Customer Quality

Deputy General Manager Customer Quality

Her Pursuit Chennai

18 - 25 years

30 - 40 Lacs

Manesar

Posted:2 months ago| Platform:

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Skills Required

Communication Skills Six Sigma Certified Customer Handling APQP Presentation Skills Customer Interaction PPAP 8d IATF 16949

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities : Manage and mentor a team of 6 to 10 customer quality engineers. Prepare & Implement Quality Road map to achieve the PPM, WC targets. Interaction with Customers on Quality issues update on need basis. Ensure that all customer specific requirements are implemented and followed through. Ensure process & product audits and drive closure of non-conformances. Lead Customer Concern meeting with CFT within plant and drive actions. Monitor the effectiveness of actions (ICA & PCA) for issues and declare the results and develop plan for prevent reoccurrence actions & Horizontal deployment. Driving pro-active improvements in design & process. Ensure Safe launch support at customer site during Job#1 + 90 days. Interact with other plant on benchmarking Customer support best practices. Update customers on actions implemented and work on reducing OE PPM. Conducting 4M audits and report to management for results. Leading PPAP preparation & approval from customers for every changes & implementations during the life of the product. Preferred candidate profile Bachelors Degree in Electrical or Electronics with a min of 20 years into Quality assurance function & hands on experience in handling Global & Indian OEMs. Strong in 8D methodology, IATF 16949, PFMEA, Control Plan, PPAP, APQP, SPC, etc. Six Sigma GB or BB. Good Spoken & Written communication skills. Command on MS-Office tools like MS Excel & Power point. Good Presentation skills. Good Knowledge in Customer Specific Requirements.

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Deputy General Manager Customer Quality