Deputy Branch Manager

Deputy Manager Banking

Key Responsibilities

1. Operations & Compliance

• Oversee day-to-day branch operations to ensure efficiency and accuracy.

• Ensure adherence to banking regulations, internal policies, KYC/AML norms, and audit standards.

• Monitor cash management, account servicing, and risk-control measures.

• Implement corrective actions based on audit findings.

2. Customer Service Management

• Maintain high service quality and resolve customer issues promptly.

• Strengthen customer relationships and ensure consistent service delivery.

• Support customer retention initiatives and service improvement programs.

3. Business Development & Sales

• Achieve branch sales targets for deposits, loans, insurance, and investment products.

• Identify cross-selling/upselling opportunities across customer segments.

• Support marketing campaigns and local business development activities.

4. Team Leadership & HR Responsibilities

Human Resources & Staffing

• Support recruitment activities including screening, interviewing, and onboarding new employees.

• Assist in manpower planning to ensure adequate staffing levels at the branch.

• Maintain employee records and ensure HR policy compliance.

Training & Development

• Conduct or coordinate training sessions for new and existing staff.

• Identify skill gaps and recommend training programs for performance improvement.

• Mentor junior staff and help develop their career paths.

Performance Management

• Conduct periodic performance reviews and provide constructive feedback.

• Monitor KPIs, productivity, and individual targets for team members.

• Support the implementation of performance improvement plans when required.

Employee Engagement & Workplace Culture

• Promote a positive, motivating, and collaborative work environment.

• Resolve minor HR issues and escalate serious matters to HR/Management.

• Encourage team-building activities and staff welfare programs.

5. Financial & Performance Monitoring

• Review financial reports and branch MIS to track performance metrics.

• Assist in managing branch profitability, cost control, and productivity improvements.

• Recommend operational improvements to enhance efficiency and service delivery.