Deputy Branch Manager - Branch Banking

AU Small Finance Bank

8 - 12 years

12 - 15 Lacs

Mumbai Mumbai Suburban Mumbai (All Areas)

Posted:3 weeks ago| Platform:

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Skills Required

Retail Branch Banking Branch Operations Operations Team Handling Operations Audit Dbm Branch Banking Branch Banking Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

Conduct monitoring on operational activity, attestation of branch processes, ensure no adverse audit observation, timely response to key deliverables etc.
Ensure timely closure of key branch audits / visits done by IAD/ ROSM / COSM
Responsible for performance delivery of branch service team on their Key Performance indicators related to cross sell / sales through service at the branch.
Accountable to address pendency in terms of day-to-day Operations and Service-related transactions.
Responsible for performance delivery of branch service team on their Key Performance indicators related to cross sell / sales through service at the branch.
Daily & monthly verification is duly done on key operations parameters
Ensure all MIS/ Pendency for the branch is regularly reviewed & cleared
Ensure adherence of branch processes and implement changes as required at branch level for strong control
Ensure branch FTR & TAT is adhered at each & every level of customer interactions
Ensure staff is service oriented and achieves desired level on various service & engagement driven parameters including KPIs around cross sales.

Preferred candidate profile:

8+ years of relevant branch banking operation experience
High attention to detail and quality
Consistently demonstrates clear and concise written and verbal communication skills
Demonstrated problem-solving skills
Effective planning and organizational skills
Proven ability to drive business
Experience in creating and implementing processes that result in improved business performance
Right Attitude towards delivering best in class customer service

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