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Deputy Area Manager - Operations and Service

Deputy Area Manager - Operations and Service

Bajaj Finance

4 - 7 years

5 - 10 Lacs

ghaziabad

Posted:1 week ago| Platform:

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Skills Required

team management operations management project management service management operational efficiency budgeting business administration regulatory requirements cost control recruitment service delivery performance metrics ms office suite

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Operations and Service
About The Role
The Deputy Area Manager - Operations and Service plays a pivotal role in supporting the Area Manager to oversee and enhance operational efficiency and service delivery across multiple sites within a designated area. This position ensures that company standards and targets are consistently met, and that operational processes run smoothly to maximize customer satisfaction and business performance. Key Responsibilities

Assist the Area Manager in the daily management of operations and service across all assigned locations.

Monitor and analyze performance metrics, identifying trends and implementing improvement strategies.

Support the recruitment, training, and development of site managers and staff to ensure high performance and compliance with company policies.

Conduct regular site visits to evaluate service standards, compliance, and operational efficiency.

Implement company policies and procedures, ensuring all locations adhere to legal and regulatory requirements.

Handle customer escalations and complaints, providing effective solutions and maintaining high levels of customer satisfaction.

Assist in budgeting, cost control, and financial reporting for the area, working to optimize resources and achieve business targets.

Collaborate with cross-functional teams to support the rollout of new initiatives, products, or services.

Prepare and present operational reports to senior management.

Qualifications and Skills

Bachelor’s degree in Business Administration, Operations Management, or related field (preferred).

Proven experience in operations management, team leadership, or multi-site supervision.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal abilities.

Demonstrated ability to manage multiple priorities in a fast-paced environment.

Proficiency in MS Office Suite and operational management software.

Flexibility to travel between sites as needed.

Work Environment
This role involves a combination of office-based work and frequent travel to various sites within the designated area. Occasional evening or weekend work may be required to meet business needs.

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Deputy Area Manager - Operations and Service