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Deputy Area Manager - Debt Management Services - Urban GCL

Deputy Area Manager - Debt Management Services - Urban GCL

Bajaj Finance

4 - 5 years

6 - 11 Lacs

perinthalmanna india

Posted:1 day ago| Platform:

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Skills Required

data analysis target achievement account reconciliation debt collection compliance management goal orientation collections trend analysis recovery recovery management debt management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Urban GCL
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections targets by visiting customers and agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with during repossession of products.

Travel with Recovery Officers (ROs) as required.

Allocate cases to team members in a timely manner.

Demonstrate proficiency in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Report (DRR) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reports to enhance their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Oversee legal recovery for Urban NPL Wheels (Vehicle Finance), including repossession and legal management.

Handle litigation and case management.

Ensure compliance and risk mitigation.

Oversee reporting and documentation.

Required Qualifications and Experience

Proven track record of achieving collections targets through customer and agency visits.

Experience in monitoring performance and providing guidelines to teams.

Strong ability to review and track collection milestones.

Knowledge of legal guidelines related to repossession and recovery.

Willingness to travel with team members as needed.

Proficient in Excel for data management and reporting.

Experience in maintaining accurate customer records and transaction logs.

Strong problem-solving skills in handling escalations and resolving issues.

Experience in DRR (Daily Risk Report) management.

Ability to develop and implement strategies for improving collection rates.

Experience in coaching and developing direct reports.

Demonstrated ability to manage and lead a team of collection officers.

Experience in legal recovery, litigation, and case management.

Knowledge of compliance and risk mitigation in debt management services.

Excellent reporting and documentation skills.

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Deputy Area Manager - Debt Management Services - Urban GCL