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Deputy Area Manager - Debt Management Services - Urban GCL

Deputy Area Manager - Debt Management Services - Urban GCL

Bajaj Finance

4 - 5 years

6 - 11 Lacs

pune

Posted:2 weeks ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Urban GCL
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections target by visiting customers and agencies.

Monitor performance against set parameters and provide regular updates, along with proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with Relationship Officers (ROs) as required.

Timely allocation of cases to team members.

Proficient use of Excel for reporting and analysis.

Daily tracking of team members' performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily Risk Report (DRR) management.

Develop and implement strategies to improve collection rates.

Counseling and grooming direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL (Non-Performing Loans) Wheels (Vehicle Finance), including repo and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets through field visits and agency coordination.

Ability to monitor and evaluate performance, providing regular feedback and guidance.

Experience with milestone reviewing and tracking.

Knowledge and adherence to legal guidelines for product repossession.

Willingness to travel with field teams as required.

Skill in allocating cases among team members efficiently.

Proficiency in Microsoft Excel.

Experience in daily tracking and performance management of team members.

Strong record-keeping and documentation abilities.

Expertise in handling escalations and resolving customer or process issues.

Experience with Daily Risk Report (DRR) management.

Strategic thinking for developing and implementing collection improvement initiatives.

Leadership in counseling and developing team members.

Ability to manage a team to achieve collective targets.

Problem-solving skills related to the collection process.

Ability to prepare and interpret collection performance reports.

Experience in legal recovery, vehicle finance repossession, and legal management.

Familiarity with litigation, case management, compliance, and risk mitigation.

Competence in reporting and documentation processes.

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Deputy Area Manager - Debt Management Services - Urban GCL