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Bajaj Finance
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Deputy Area Manager - Debt Management Services - SME

Deputy Area Manager - Debt Management Services - SME

Bajaj Finance

4 - 5 years

5 - 10 Lacs

tirupati

Posted:1 day ago| Platform:

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Skills Required

finance documentation legal management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - SME
Job Purpose
To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Conduct milestone reviewing and tracking.

Ensure legal guidelines are complied with while repossessing products.

Travel with the Relationship Officers (ROs).

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team member performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Report (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance), repo, and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets by visiting customers/agencies.

Proven track record of monitoring performance and providing guidelines to team members.

Knowledge of legal guidelines related to repossession of products.

Ability to allocate cases and manage team workload effectively.

Proficiency in Microsoft Excel.

Experience in daily tracking and reporting of team performance.

Excellent record-keeping of customer interactions and transactions.

Strong skills in escalation handling and issue resolution.

Experience in managing Daily Risk Reports (DRR).

Ability to develop and implement strategies for improved collection rates.

Skills in counseling and mentoring direct reports.

Experience managing a team of collection officers.

Problem-solving abilities in the collection process.

Expertise in legal recovery, vehicle finance repossession, and legal management.

Knowledge of litigation, case management, compliance, and risk mitigation.

Strong reporting and documentation skills.

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