Deputy Area Manager - Debt Management Services - SME

4 - 5 years

5 - 10 Lacs

Posted:22 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


 Deputy Area Manager - Debt Management Services - SME 
 Job Purpose 
To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.  Duties and Responsibilities 
  • Achieve collections target by visiting customers/agency.
  • Monitor performance against set parameters and provide regular updates and proper guidelines.
  • Review and track milestones.
  • Ensure legal guidelines are complied with while repossessing products.
  • Travel with Recovery Officers (ROs).
  • Timely allocation of cases to team members.
  • Proficient in Excel.
  • Daily tracking of team members' performance.
  • Maintain accurate records of customer interactions and transactions.
  • Handle escalations promptly and effectively to resolve issues.
  • Daily Risk Report (DRR) management.
  • Develop and implement strategies to improve collection rates.
  • Counsel and groom direct reportees to enhance their skill sets.
  • Manage a team of collection officers to achieve overall targets.
  • Rectify problems encountered during the collection process.
  • Manage average collection reports to monitor and improve collection performance.
  • Legal recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management.
  • Litigation and Case Management.
  • Compliance and Risk Mitigation.
  • Reporting and Documentation.

  •  Required Qualifications and Experience 
  • Experience in achieving collections targets by visiting customers/agencies.
  • Ability to monitor performance against set parameters and provide updates and guidelines.
  • Experience in reviewing and tracking milestones.
  • Knowledge of legal guidelines for repossession of products.
  • Willingness to travel with Recovery Officers.
  • Ability to allocate cases to team members in a timely manner.
  • Proficiency in Excel.
  • Experience in daily performance tracking of team members.
  • Ability to maintain accurate records of customer interactions and transactions.
  • Strong escalation management and problem-solving skills.
  • Experience in Daily Risk Report (DRR) management.
  • Ability to develop and implement strategies for improved collection rates.
  • Experience in counseling and grooming direct reportees.
  • Team management experience, particularly with collection officers.
  • Ability to resolve issues encountered during the collection process.
  • Experience managing collection reports and improving collection performance.
  • Familiarity with legal recovery, repo, and legal management for vehicle finance.
  • Experience with litigation and case management.
  • Understanding of compliance and risk mitigation.
  • Strong reporting and documentation skills.
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    Bajaj Finance

    Financial Services

    Pune