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Bajaj Finance
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Deputy Area Manager - Debt Management Services - SME

Deputy Area Manager - Debt Management Services - SME

Bajaj Finance

4 - 5 years

5 - 10 Lacs

bareilly

Posted:22 hours ago| Platform:

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Skills Required

finance documentation legal management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - SME
Job Purpose
To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits. Duties and Responsibilities

Achieve collections target by visiting customers/agency.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with the Recovery Officers (ROs).

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily DRR (Daily Risk Report) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repo and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets by visiting customers/agencies.

Ability to monitor performance against set parameters and provide updates and guidelines.

Experience in milestone reviewing and tracking.

Knowledge of legal guidelines for repossession of products.

Willingness and ability to travel with Recovery Officers (ROs).

Experience in case allocation and team management.

Proficiency in Microsoft Excel for performance tracking.

Ability to maintain accurate records of customer interactions and transactions.

Strong escalation handling and issue resolution skills.

Experience in daily DRR (Daily Risk Report) management.

Skills in developing and implementing collection improvement strategies.

Ability to counsel and develop direct reports.

Team management skills for achieving collection targets.

Problem-solving skills in the collection process.

Ability to manage and improve collection reports.

Experience in legal recovery for Urban NPL Wheels (Vehicle Finance) and legal management.

Litigation and case management experience.

Understanding of compliance and risk mitigation.

Strong reporting and documentation skills.

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