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Deputy Area Manager - Debt Management Services - SME

Deputy Area Manager - Debt Management Services - SME

Bajaj Finance

4 - 5 years

5 - 10 Lacs

ajmer

Posted:1 day ago| Platform:

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Skills Required

finance documentation legal management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - SME
Job Purpose
To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with during repossession of products.

Travel with Recovery Officers (ROs).

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team members’ performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily Risk Report (DRR) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repossession and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets by visiting customers/agencies.

Ability to monitor performance against set parameters and provide regular updates and guidelines.

Experience in milestone reviewing and tracking.

Knowledge of legal guidelines for repossession of products.

Willingness to travel with Recovery Officers (ROs).

Experience in allocating cases to team members in a timely manner.

Proficiency in Excel for daily performance tracking.

Ability to maintain accurate records of customer interactions and transactions.

Handling escalations promptly and effectively.

Experience in DRR (Daily Risk Report) management.

Capability to develop and implement strategies to improve collection rates.

Skill in counseling and grooming direct reportees.

Experience in managing a team of collection officers to achieve targets.

Problem-solving skills in the collection process.

Ability to manage and analyze collection reports for performance improvement.

Experience in legal recovery for Urban NPL Wheels (Vehicle Finance) repossession and legal management.

Litigation and case management experience.

Understanding of compliance and risk mitigation.

Experience in reporting and documentation.

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Deputy Area Manager - Debt Management Services - SME