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Bajaj Finance
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Deputy Area Manager - Debt Management Services - SME

Deputy Area Manager - Debt Management Services - SME

Bajaj Finance

4 - 5 years

5 - 10 Lacs

salem

Posted:22 hours ago| Platform:

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Skills Required

finance documentation legal management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - SME
Job Purpose
To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits. Duties and Responsibilities

Achieve collections targets by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and guidance.

Review milestones and track progress.

Ensure legal guidelines are complied with while repossessing products.

Travel with Relationship Officers (ROs) as required.

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily management of DRR (Daily Risk Report).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repossession and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collection targets by visiting customers/agencies.

Ability to monitor performance, provide updates, and set guidelines.

Experience in milestone reviewing and tracking.

Understanding of legal compliance in repossession processes.

Willingness to travel with ROs.

Ability to allocate cases timely among team members.

Proficiency in Excel for daily performance tracking.

Experience in maintaining accurate customer records and transaction data.

Ability to handle escalations and resolve issues efficiently.

Experience in DRR (Daily Risk Report) management.

Capability to develop and implement strategies for improved collection rates.

Experience in counseling and grooming direct reportees.

Ability to manage a team of collection officers to achieve targets.

Experience in problem resolution during collection processes.

Ability to manage and interpret collection reports.

Experience in legal recovery for vehicle finance, repossession, and legal management.

Knowledge of litigation and case management.

Understanding of compliance and risk mitigation.

Experience in reporting and documentation.

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