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Deputy Area Manager - Debt Management Services - SME

Deputy Area Manager - Debt Management Services - SME

Bajaj Finance

4 - 5 years

5 - 10 Lacs

rajahmundry

Posted:22 hours ago| Platform:

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Skills Required

finance documentation legal management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - SME
Job Purpose
To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with Recovery Officers (ROs).

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily DRR (Daily Risk Report) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL (Non-Performing Loans) Wheels (Vehicle Finance) repo and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collection targets through customer/agency visits.

Ability to monitor and review performance against set parameters.

Familiarity with legal guidelines during product repossession.

Experience in team management and allocation of cases.

Proficiency in Excel for daily tracking and reporting.

Strong record-keeping and transaction documentation skills.

Effective escalation management and issue resolution capabilities.

Experience in DRR (Daily Risk Report) management.

Skill in developing strategies for improved collection rates.

Experience in counseling and grooming team members.

Proven ability to manage a team of collection officers.

Problem-solving skills in the collection process.

Experience in legal recovery, repo, litigation, and risk mitigation related to vehicle finance.

Compliance management and reporting experience.

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Deputy Area Manager - Debt Management Services - SME