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Bajaj Finance
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Deputy Area Manager - Debt Management Services - Rural

Deputy Area Manager - Debt Management Services - Rural

Bajaj Finance

1 - 2 years

4 - 8 Lacs

araria

Posted:1 day ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Rural
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with Recovery Officers (ROs).

Allocate cases to team members in a timely manner.

Proficient in Excel.

Daily tracking of team members' performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Report (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repo and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets through customer/agency visits.

Ability to monitor performance and provide regular updates and guidelines.

Experience in milestone reviewing and tracking.

Understanding and compliance with legal guidelines in repossession processes.

Willingness to travel with Recovery Officers (ROs).

Proficiency in Excel.

Experience in daily performance tracking of team members.

Ability to maintain accurate records of customer interactions and transactions.

Strong skills in handling escalations and resolving issues promptly.

Experience in managing Daily Risk Reports (DRR).

Competence in developing and implementing strategies to improve collection rates.

Experience in counseling and developing direct reports.

Team management skills to meet collection targets.

Ability to identify and rectify problems in the collection process.

Experience in managing collection reports to monitor and improve performance.

Knowledge of legal recovery for Urban NPL Wheels (Vehicle Finance), repo and legal management.

Litigation and case management experience.

Understanding of compliance and risk mitigation.

Strong reporting and documentation skills.

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