Deputy Area Manager - Debt Management Services - Rural

Bajaj Finance

1 - 2 years

4 - 8 Lacs

kotputli

Posted:1 day ago| Platform:

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Skills Required

documentation recovery management services vehicle finance debt management allocation commercial vehicle loans auto loans personal loans customer service collection management business development sales marketing collections home loans

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

Achieve collections target by visiting customers/agency
Monitor performance against set parameters and provide regular updates and providing proper guidelines
Milestone reviewing and tracking
Ensure legal guidelines are complied with while repossessing products
Travelling with the RO's
To do timely allocation of the cases of the team members
Should be Profecient in excel
Daily tracking of the performance of the team members
Maintain accurate records of customer interactions and transactions
Handle escalations promptly and effectively to resolve issues
Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates
Counsiling and grooming of his direct reportee to enhance and polish their sets
Manage a team of collection officers to achieve overall targets
Rectify problems encountered during the collection process
Manage average collection reports to monitor and improve collection performance
Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation & Case ManagementCompliance & Risk MitigationReporting & Documentation

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