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Deputy Area Manager - Debt Management Services - Consumer

Deputy Area Manager - Debt Management Services - Consumer

Bajaj Finance

4 - 5 years

8 - 12 Lacs

hyderabad

Posted:4 hours ago| Platform:

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Skills Required

finance documentation legal risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Consumer
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections targets by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure compliance with legal guidelines while repossessing products.

Travel with Relationship Officers (ROs) as required.

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily management of Daily Risk Reports (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reports to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repossession and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets through direct customer or agency visits.

Ability to monitor and report performance against established parameters.

Experience in milestone reviewing and tracking.

Proficient in Excel for daily performance tracking.

Strong record-keeping skills for customer interactions and transactions.

Ability to handle escalations effectively.

Experience with Daily Risk Report (DRR) management.

Capability to develop and implement strategies for improved collections.

Experience in counseling and developing team members.

Team management skills to achieve overall collection targets.

Problem-solving ability during the collection process.

Experience in managing collection reports to optimize performance.

Knowledge of legal recovery for Urban NPL Wheels (Vehicle Finance), repossession, and legal management.

Familiarity with litigation and case management processes.

Understanding of compliance and risk mitigation in debt management.

Strong reporting and documentation skills.

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Deputy Area Manager - Debt Management Services - Consumer