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Deputy Area Manager - Debt Management Services - Consumer

Deputy Area Manager - Debt Management Services - Consumer

Bajaj Finance

1 - 2 years

8 - 12 Lacs

bahraich

Posted:4 hours ago| Platform:

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Skills Required

finance documentation legal risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Consumer
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with during repossession of products.

Travel with Recovery Officers (ROs).

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Report (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repossession and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets through customer or agency visits.

Ability to monitor performance against set parameters and provide updates and guidelines.

Experience in milestone review and tracking.

Knowledge of legal guidelines related to repossession of products.

Willingness to travel with Recovery Officers.

Experience in timely case allocation to team members.

Proficiency in Excel and daily team performance tracking.

Ability to maintain accurate records of customer interactions and transactions.

Skill in handling escalations and resolving issues effectively.

Experience with Daily Risk Report (DRR) management.

Ability to develop and implement strategies to improve collection rates.

Experience in counseling and grooming direct reportees.

Team management skills to achieve overall targets.

Problem-solving skills in the collection process.

Experience managing and analyzing collection performance reports.

Knowledge of legal recovery for vehicle finance, repossession, and legal management.

Experience in litigation and case management.

Understanding of compliance and risk mitigation.

Experience in reporting and documentation.

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