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Deputy Area Manager - Debt Management Services - Consumer

Deputy Area Manager - Debt Management Services - Consumer

Bajaj Finance

1 - 2 years

8 - 12 Lacs

bhavnagar

Posted:4 hours ago| Platform:

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Skills Required

finance documentation legal risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Consumer
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with Recovery Officers (ROs) as required.

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team members’ performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily management of the Daily Risk Report (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Oversee legal recovery for Urban NPL (Non-Performing Loans) Wheels (Vehicle Finance), including repo and legal management.

Manage litigation and case management.

Ensure compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collection targets by visiting customers/agencies.

Ability to monitor performance, provide updates, and set guidelines.

Experience in milestone review and tracking.

Knowledge of legal guidelines related to repossession.

Willingness to travel with Recovery Officers as needed.

Ability to allocate cases efficiently among team members.

Proficiency in Excel for daily performance tracking.

Record-keeping skills for customer interactions and transactions.

Skill in handling escalations and resolving issues effectively.

Experience in daily risk reporting and management.

Capability to develop and implement strategies for improved collection rates.

Experience in counseling and grooming direct reportees.

Team management experience, particularly with collection officers.

Problem-solving skills in the collections process.

Ability to manage and interpret collection reports.

Knowledge of legal recovery processes for vehicle finance and litigation management.

Understanding of compliance and risk mitigation practices.

Experience with reporting and documentation.

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Deputy Area Manager - Debt Management Services - Consumer