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Bajaj Finance
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Deputy Area Manager - Debt Management Services - Consumer

Deputy Area Manager - Debt Management Services - Consumer

Bajaj Finance

1 - 2 years

8 - 12 Lacs

gurugram

Posted:2 hours ago| Platform:

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Skills Required

finance documentation legal risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Consumer
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections targets by visiting customers and agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestone achievements.

Ensure legal guidelines are complied with during product repossession.

Travel with Recovery Officers as required.

Allocate cases to team members in a timely manner.

Demonstrate proficiency in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Reports (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Monitor and improve collection performance through average collection reports.

Oversee legal recovery for Urban NPL Wheels (Vehicle Finance), repo, and legal management.

Handle litigation and case management.

Ensure compliance and risk mitigation.

Prepare and maintain reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets by visiting customers and agencies.

Ability to monitor performance and provide regular updates and guidelines.

Experience in milestone reviewing and tracking.

Knowledge of legal guidelines related to repossession of products.

Willingness to travel with Recovery Officers.

Ability to allocate cases to team members in a timely manner.

Proficiency in Excel for daily performance tracking.

Ability to maintain accurate records of customer interactions and transactions.

Experience in handling escalations promptly and effectively.

Experience in Daily Risk Report (DRR) management.

Ability to develop and implement strategies to improve collection rates.

Experience in counseling and grooming direct reportees.

Ability to manage a team of collection officers to achieve targets.

Problem-solving skills for issues encountered during the collection process.

Experience in managing and improving collection performance reports.

Knowledge of legal recovery in Urban NPL Wheels (Vehicle Finance), repo, and legal management.

Experience in litigation and case management.

Understanding of compliance and risk mitigation practices.

Experience in reporting and documentation.

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