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Bajaj Finance
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Deputy Area Manager - Debt Management Services - Consumer

Deputy Area Manager - Debt Management Services - Consumer

Bajaj Finance

4 - 5 years

8 - 12 Lacs

eluru

Posted:2 hours ago| Platform:

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Skills Required

finance documentation legal risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Consumer
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with Recovery Officers (ROs).

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team members’ performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Report (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repo and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets through direct customer or agency visits.

Ability to monitor and report performance against established parameters.

Proficiency in Microsoft Excel for data tracking and analysis.

Experience in legal compliance during repossession activities.

Strong record-keeping and documentation abilities.

Experience in handling escalations and resolving customer issues.

Experience with Daily Risk Report (DRR) management.

Ability to develop and implement collection strategies.

Team management and leadership skills, including coaching and development of team members.

Experience in legal recovery, repo, litigation, and case management for vehicle finance or similar sectors.

Understanding of compliance and risk mitigation in collections.

Strong reporting and documentation skills.

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Deputy Area Manager - Debt Management Services - Consumer