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Deputy Area Manager - Debt Management Services - Consumer

Deputy Area Manager - Debt Management Services - Consumer

Bajaj Finance

1 - 2 years

8 - 12 Lacs

khammam

Posted:4 hours ago| Platform:

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Skills Required

finance documentation legal risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Consumer
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections targets by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones for collection efforts.

Ensure legal guidelines are complied with during product repossession.

Travel with Recovery Officers (ROs) as required.

Timely allocate cases to team members.

Demonstrate proficiency in Excel for reporting and data tracking.

Daily tracking of team members' performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Reports (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve performance.

Oversee legal recovery for Urban NPL Wheels (Vehicle Finance), repo and legal management.

Handle litigation and case management.

Ensure compliance and risk mitigation in all processes.

Prepare and maintain required reports and documentation.

Required Qualifications and Experience

Proven experience in achieving collections targets in a financial services environment.

Experience monitoring performance against set parameters and providing regular updates.

Knowledge of legal guidelines for repossession and debt recovery.

Proficiency in Excel and experience with daily performance tracking.

Strong record-keeping and documentation skills.

Ability to handle escalations and resolve issues efficiently.

Experience managing Daily Risk Reports (DRR).

Capability to develop and implement strategies for improved collection rates.

Leadership and team management skills, including counseling and skill development of direct reports.

Experience in legal recovery, repo and legal management, litigation, and case management.

Understanding of compliance and risk mitigation in debt management.

Strong communication and reporting abilities.

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Deputy Area Manager - Debt Management Services - Consumer