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Deputy Area Manager - Debt Management Services - Consumer

Deputy Area Manager - Debt Management Services - Consumer

Bajaj Finance

4 - 5 years

8 - 12 Lacs

pune

Posted:4 hours ago| Platform:

Apply

Skills Required

finance documentation legal risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Consumer
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with Recovery Officers (ROs).

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Report (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repo and legal management.

Litigation & case management.

Compliance & risk mitigation.

Reporting & documentation.

Required Qualifications and Experience

Experience in collections and debt recovery, preferably in vehicle finance or consumer loans.

Proficiency in Excel and daily performance tracking.

Strong understanding of legal guidelines related to collections and repossession.

Experience in team management and allocation of cases.

Ability to handle escalations and resolve issues efficiently.

Excellent record-keeping skills for customer interactions and transactions.

Experience in legal recovery, litigation, compliance, and risk mitigation.

Strong reporting and documentation abilities.

Willingness to travel as required.

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