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Bajaj Finance
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Deputy Area Manager - Debt Management Services - Consumer

Deputy Area Manager - Debt Management Services - Consumer

Bajaj Finance

4 - 5 years

8 - 12 Lacs

muzaffarnagar

Posted:6 hours ago| Platform:

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Skills Required

finance documentation legal risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Consumer
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure compliance with legal guidelines during product repossession.

Travel with Recovery Officers (ROs) as needed.

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team members' performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily management of Daily Risk Reports (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Monitor and improve collection performance through average collection reports.

Legal recovery for Urban NPL Wheels (Vehicle Finance) Repo and Legal Management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets through direct customer/agency visits.

Ability to monitor team performance and provide actionable feedback.

Experience in milestone tracking and case allocation.

Proficiency in Excel for data tracking and reporting.

Strong record-keeping and documentation skills.

Ability to handle escalations and resolve issues effectively.

Experience in developing and implementing collection strategies.

Team management and training skills.

Legal recovery experience, particularly in vehicle finance repossession and legal management.

Familiarity with litigation, compliance, and risk mitigation practices.

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