Department Manager

Job Title: Retail Department Manager (Fashion & Supermarket)

Location:

Job Summary:

Retail Department Manager

Role & responsibilities

1. Sales & Customer Service

• Drive department sales to achieve set targets and KPIs.
• Ensure high levels of customer satisfaction and timely resolution of issues.
• Guide staff in upselling, cross-selling, and effective customer communication.

2. Team Leadership

• Supervise, train, and motivate team members for optimum performance.
• Schedule shifts and assign responsibilities based on store needs.
• Conduct performance evaluations and give regular feedback.

3. Merchandising & Inventory Management

• Maintain proper visual merchandising as per company standards.
• Monitor stock levels, manage replenishment, and control shrinkage.
• Perform regular inventory audits and reporting.

4. Operational Efficiency

• Ensure department cleanliness, organization, and readiness.
• Coordinate in-store promotions and merchandising events.
• Adhere to safety and loss prevention policies.

5. Reporting & Analysis

• Prepare daily/weekly/monthly sales reports and KPI dashboards.
• Analyze sales trends and suggest improvements.
• Collaborate with Store/Area Managers to align departmental goals.

Preferred candidate profile

• Bachelor's degree or equivalent in Business, Retail Management, or related field.

• 3-5 years

  of experience in retail (preferably as an ADM or Department Manager).
• Strong interpersonal and team management skills.
• Familiarity with POS systems and retail reporting.
• Experience in high-volume Fashion or Supermarket environments.
• Knowledge of merchandising, customer service, and inventory operations.
• Good problem-solving and decision-making abilities.
• Flexible to work shifts, weekends, and holidays.