Department Manager

Job Summary:

The Retail Department Manager is responsible for leading the operations of a specific department (Fashion & Supermarket) within the store. This role ensures departmental sales, customer satisfaction, inventory management, and staff performance are consistently met. The ideal candidate must be a strong leader with excellent communication skills and retail knowledge.

Role & responsibilities

1. Sales & Customer Service

Drive department sales to achieve set targets and KPIs.

Ensure high levels of customer satisfaction and timely resolution of issues.

Guide staff in upselling, cross-selling, and effective customer communication.

2. Team Leadership

Supervise, train, and motivate team members for optimum performance.

Schedule shifts and assign responsibilities based on store needs.

Conduct performance evaluations and give regular feedback.

3. Merchandising & Inventory Management

Maintain proper visual merchandising as per company standards.

Monitor stock levels, manage replenishment, and control shrinkage.

Perform regular inventory audits and reporting.

4. Operational Efficiency

Ensure department cleanliness, organization, and readiness.

Coordinate in-store promotions and merchandising events.

Adhere to safety and loss prevention policies.

5. Reporting & Analysis

Prepare daily/weekly/monthly sales reports and KPI dashboards.

Analyze sales trends and suggest improvements.

Collaborate with Store/Area Managers to align departmental goals.

Preferred candidate profile

Bachelor's degree or equivalent in Business, Retail Management, or related field.

3-5 years of experience in retail (preferably as an ADM or Department Manager).

Strong interpersonal and team management skills.

Familiarity with POS systems and retail reporting.

Experience in high-volume Fashion or Supermarket environments.

Knowledge of merchandising, customer service, and inventory operations.

Good problem-solving and decision-making abilities.

Flexible to work shifts, weekends, and holidays.Role & responsibilities

HR Mail ID - jcthrrecruiter@jcrc.in