Department Manager

As a Department Manager you are responsible for supporting the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience in the department and overall store. The Department Manager will ensure that you have the Best Team and support their development, as well as work with succession planning, talent development, and structured performance management for the team based on results, values, and leadership. The Department Manager will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

This position reports to the Store Manager and has the Sales Advisor as direct reports.

Key Responsibilities

• You lead with a vision to secure the best experience for all our colleagues and customers
• You evaluate your team s performance, provide regular feedback, and support succession through their development and training.
• You analyse and follow up on Sales & Profit KPIs for your department.
• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety.
• Give input to the Store Manager and Area Teams on allocation and replenishment to secure garment levels according to sales trends and inform the Store Manager of any potential risks, threats, and opportunities related to the competitor landscape.

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• Inclusive, positive, creative, and willing to learn on the job, passionate for customer service and helping