Delivery Operations Team Lead

 Skill required: Compensation & Benefits - Compensation Administration Process Design
Designation: Delivery Operations Team Lead
Qualifications:Any Graduation
Years of Experience:7 to 11 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?
Ensure OE documentation is updated and drive OE methodologies in day to day operations.Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve operational excellenceAnalyze root causes of Issues, escalations, errors and have a remedial action through process improvement. Plan & Manage daily staffing, employee grievances if any for the geography and the specialist support teamsWork collaboratively with all Internal & Third party stakeholders to achieve Business goals.Ensure adherence to policy and procedures of the organization.Act as the senior escalation point for complex compensation structures, benefits disputes, and sensitive employee cases, ensuring resolution aligns with business priorities and legal frameworks.Represent the Benefits & Compensation function in cross-functionalEncourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure. Timely and transparent recognition and rewards for the team.Recommend cost-effective, efficient procedural or production alternatives.Required to work within clear budgetary guidelines.Develop People through mentoring and resolve conflicts. Drive coaching culture.Monitor and encourage the Team to create/follow up on development plansProvide Input to monthly top level service analysis for clientDevelop and drive comprehensive generic training plans to meet the needs of direct reports and their ongoing requirementsEnsure high degree of compliance to the documented processes, client/organizational policies. Participate in the definition of current process performance baseline metrics and track/report on all Operational StatsDesign processes for performing salary adjustments, providing bonus / incentives, maintaining salary and job tables and managing employee stock purchase plan. Manage and improve people performance and align them with organizational goals and objectives.Provide business Development support to the Associate Manager and the client services team through active participation in client visits and other initiatives.Participate actively in organization wide initiatives. Make decisions about the day-to-day operation of the team, including monitoring of workload, systems, staffing, and scheduling including adjusting work hours as necessary to meet deadlines e.g. overtime or working during holidays/week ends.Monitoring the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas
What are we looking for?
Good organizational & prioritisation skills.Analytical and problem solving skills.Multi-cultural awareness.Passion for customer service.Team player. Results & detail-orientedFocus on high data accuracy.Quality driven in communications and all system transactions.Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriateGood written and verbal skills. Strong English language communication skillsExcellent Customer Service skillsMS OfficeData base managementRegulatory & Non- Regulatory Reporting Regulatory Compliance (Process specific)HR OutsourcingOE / CDPExcellent communication and client relationship management skills.Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectivesMonitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved.Provide strategic oversight and leadership for the Benefits & Compensation team, ensuring consistent, compliant, and high-quality service delivery across all employee tiers and geographies
Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts
 Qualification Any Graduation