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Delivery Operations Associate Manager

Delivery Operations Associate Manager

Accenture

10 - 14 years

8 - 12 Lacs

mumbai

Posted:6 days ago| Platform:

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Skills Required

operations management project management service operations process design delivery operations team management change management service delivery delivery management incident management service delivery management sla management itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Employee Services - Employee Data Process Design

Designation: Delivery Operations Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes.

What are we looking for?

In this role you are required to do analysis and solving of moderately complex problems

Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures

The person requires understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor or team leads

Generally interacts with peers and/or management levels at a client and/or within Accenture

The person should require minimal guidance when determining methods and procedures on new assignmentsDecisions often impact the team in which they reside and occasionally impact other teams

Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts. Lead and mentor a team of recruitment administrators supporting US hiring operations.2.Oversee interview scheduling, offer management, background checks, and onboarding coordination.3. Ensure data accuracy and compliance within the Applicant Tracking System (ATS).4.Collaborate with recruiters, hiring managers, and HR business partners to streamline administrative processes.5.Monitor and report on recruitment metrics and SLAs to ensure operational efficiency.6.Drive continuous improvement initiatives in recruitment workflows and documentation.7.Ensure adherence to US labor laws, EEO guidelines, and internal compliance standards.8.Manage vendor relationships related to background checks, job boards, and onboarding tools.9.Provide training and support to new team members and stakeholders on recruitment systems and processes.10. Manage SLAs/ KPIs

Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures

The person requires understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor or team leads

Generally interacts with peers and/or management levels at a client and/or within Accenture

The person should require minimal guidance when determining methods and procedures on new assignments

Decisions often impact the team in which they reside and occasionally impact other teams

Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts
Qualification Any Graduation

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Delivery Operations Associate Manager